Free Economy Shipping within the US on orders over $100

FAQ's

Welcome to our FAQ, we are so happy you're here!

Products

Below are some common questions about our products

What are Silolis toys made of?

Our toys are handmade using platinum cure silicone and colored using cosmetic grade mica. Platinum cure silicone is non-porous, hypoallergenic, and phthalate free. Many sex toys are made from materials that are not body safe. Have you ever opened a dildo and noticed a strong chemical or rubber smell? That's not good, and it isn't safe for your body. Products made with platinum cure silicone don't smell and they won't leach chemicals over time. They also tend to be more expensive, but you get what you pay for.

Click HERE to read more about body safe materials

How are Silolis toys made?

Silolis toys are hand poured in our shop in North Carolina.

Click HERE to read all about how they're made

How soft/firm are the wands and plugs?

All of our products are made using silicone that has a shore hardness of 10a.

10a is considered medium-firm by most sex toy manufacturers. The wands and plugs are firm enough to insert, but definitely have some squish to them. We tested many different firmness options to find the best soft/firm balance for our system. Larger pieces will feel firmer than smaller ones due to the amount of silicone being used.

Should I use lube?

You should absolutely use lube! It will make the experience much more comfortable and enjoyable. We recommend water-based lube with our toys.

Silicone based lube is not recommended as it can damage silicone toys..

How should I clean and store my toys?

Clean your toys after each use. They are easy to clean using any of the methods below:

  • antibacterial soap and water
  • adult toy cleaner
  • boiling for 2 minutes (make sure there is enough water in the pot to cover the toy completely and prevent the toy from touching the bottom of the pot- silicone can melt)
  • top rack of a dishwasher

With all methods, please allow the toys to air dry completely before storing.

When storing your toys, we recommend keeping them in a lint-free cloth bag. Do not allow them to rest against other toys as the materials in other toys may break down the silicone in Silolis products, causing permanent damage.

Do not bite or scratch your toys, this will cause damage and make your toys unsafe for use.

What size should I buy?

This question comes up frequently, and only you can answer that question.

Please check out our Detailed Sizing Guide to help you choose!

Shipping & Returns

Below are some common questions about shipping and our return policy

Is your shipping discreet?

We ship quickly and discreetly.  Orders are shipped in plain brown boxes or bubble mailers and the return label will have a decoy name that begins with "Silo." We don't publish the name on our website so it can't be found through a web search.

Your credit card statement will also have a decoy name that begins with "Silo." Payments through PayPal will display as "Silolis."

Tell me about shipping within the US

We ship quickly and discreetly.  Our items are custom made after an order is placed and typically ship within 3-5 business days of the order being received.  Orders placed after 3:00 p.m. EST are considered received the following business day.  Shipping rates are calculated at checkout.  We ship via USPS and UPS.

U.S. orders over $100 are eligible for free economy shipping.

Tell me about International Shipping

We ship quickly and discreetly.  Our items are custom made after an order is placed and typically ship within 3-5 business days of the order being received.  Orders placed after 3:00 p.m. EST are considered received the following business day.  Shipping rates are calculated at checkout.  We ship via USPS and UPS.

Currently, we ship to Canada, much of Europe, and Australia. If we do not ship to your country, please contact us and we will look into shipping options and local laws related to the import of sex toys in your country.

Most International orders are subject to Customs Duty and Tax regulations specified by the designated country, and are the sole responsibility of the customer. You may contact your local customs office for details.  Silolis is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Germany - Verpackungsgesetz (LUCID Packaging Register)

In 2019 Germany’s Packaging Act VerpackG came into effect, imposing requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).

My company SILOLIS is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE2341946986814. My Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by LIZENZERO (Interzero Recycling Alliance GmbH).

As consumer please ensure that all received packaging is disposed of in the right recycling containers, Blue for all paper

What is your return policy?

Due to the personal and custom nature of our products, we do not accept returns. Do not send any products back to us, even if they are unopened.  We can issue refunds on a case by case basis.

At Silolis, we maintain high production standards and examine every piece before it is sent out.  We stand behind the quality of our products.

If you receive a piece that you believe has a manufacturing defect, please email us at support@silolis.com within 10 business days of receiving your order. Please include your order number, a detailed description of your concern, and pictures of the defect. We will review your case and make a determination of whether a refund or replacement should be issued.  

Color variations are not considered defects.

If you would like to cancel your order, please email us within 24 hours of placing your order at: support@silolis.com.  Orders canceled after the 24 hour deadline and before shipping are subject to a 20% restocking fee.  We are unable to cancel orders once they have been processed through the shipping department.

Orders

Below are some of are common questions about orders

I placed my order 2 days ago, why hasn't it shipped yet?

Our items are handmade to order and our processing time is 3-5 business days. Orders placed after 3:00 p.m. EST are considered received the following business day.

If you paid for expedited shipping, we will still need 3-5 business days to make your order. Expedited shipping does not expedite processing (nothing expedites processing).

We do keep some stock on hand, and you will likely experience shorter processing times if you select "surprise me" as your color option.

Due to our 24 hour cancellation window, no orders are shipped within 24 hours of the order being placed.

Is there an age requirement to purchase?

You must be 18 or older to purchase items from silolis.com.

Can I cancel my order?

If you would like to cancel your order, please email us within 24 hours of placing your order at: support@silolis.com.  Orders canceled after the 24 hour deadline and before shipping are subject to a 20% restocking fee.  We are unable to cancel orders once they have been processed through the shipping department.

How can I leave a review?

We LOVE reviews! About 2 weeks after your order has shipped, you'll receive an email asking you to leave feedback. We hope you'll give us 5 stars!!

Didn’t find your answer?

Don't hestitate to contact us

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